Terms and Conditions – Glen Burnie Water Pros

Acceptance of Terms

By accessing or using the Glen Burnie Water Pros website, you agree to these Terms and Conditions. If you do not agree, you must stop using our website immediately. These Terms govern your interaction with the website and set rules for requesting our services. We may update these Terms at any time without prior notice.

The updated version will be posted here on this page. Your continued use of the website or our services after any changes are posted means that you accept and agree to the revised Terms. Please review this page regularly to stay informed about our rules and guidelines.

Services

Glen Burnie Water Pros provides property restoration services, including water damage cleanup, fire damage repair, and mold remediation. Our services start with a necessary on site assessment of the property damage. We reserve the right to decline any project based on safety concerns or resource availability.

We may use verified third party vendors or subcontractors to complete specific tasks, such as specialized structural drying or reconstruction. Service availability can sometimes vary based on the extent of the damage, the necessary equipment, and our local capacity in Glen Burnie, Maryland. We commit to defining the scope of work clearly before starting any major repair.

Quotes, Billing, and Payment

Any quote or estimate provided is an initial assessment and may change based on conditions discovered during the work, such as hidden Category three water damage. The final invoice will reflect all completed work and materials used. Any significant additions to the work scope will be discussed and require a written change order approved by the client.

We require a deposit before starting certain large projects, which will be outlined in your service agreement. We accept common forms of payment, which will be specified on the invoice. Balances not paid within the agreed upon timeline may incur late fees. Clients should report billing disputes within thirty days of the invoice date.

Insurance and Claims Assistance

We provide assistance with insurance documentation by supplying necessary photos, reports, and detailed invoices. Our team strives to make the process smoother for you. However, Glen Burnie Water Pros does not guarantee coverage or payment from your insurer. All insurer approvals, coverage decisions, and claim payments are the sole responsibility of your insurance company.

You remain ultimately responsible for all costs and payments due for the restoration services provided, regardless of the status of your insurance claim. We cannot act as a public adjuster or negotiate policy terms on your behalf.

Scheduling, Access, and Site Conditions

We require clear and timely access to the property during the agreed upon service window for inspections and work. The client is responsible for ensuring utilities like electricity and water remain functional for our equipment, such as structural drying fans.

Clients must secure pets and ensure minors or unauthorized individuals stay out of the work area, especially where negative air containment is in use. If hazardous or unsafe conditions are discovered that were not disclosed, work may be paused immediately. We will discuss site conditions with you before resuming work, focusing on compliance and safety.

Health and Safety

Our technicians receive professional training, often adhering to IICRC standards, for working in contaminated environments. We use appropriate personal protective equipment, or PPE, and set up containment barriers when dealing with mold or biohazard material. Where necessary, we use negative air machines to manage air quality.

We apply EPA registered disinfectants and antimicrobial treatment to affected areas as part of our sanitization process. We comply with relevant health and safety rules within Glen Burnie, Maryland. You must follow all safety instructions provided by our site supervisor while work is underway to ensure your personal safety.

Customer Responsibilities

Customers must cooperate with our team to facilitate a safe and efficient service. This includes removing or securing valuable items from the work area when requested. You must disclose all known or preexisting conditions affecting the property, such as previous water damage or structural issues.

You are responsible for following any safety instructions provided by our technicians, including not disturbing air movers or structural drying equipment. Following the specialized drying guidance is key to preventing secondary damage like mold. Timely communication regarding access or scheduling changes is also expected from the client.

Warranties and Disclaimers

Glen Burnie Water Pros provides a limited workmanship warranty on certain repairs. This warranty covers the quality of our labor for a specific time, as detailed in your service agreement. This warranty excludes repairs needed due to damage existing before our service or problems caused by regular wear and tear.

It also excludes issues arising from hidden conditions, later acts of nature, or failures related to third party materials or systems like plumbing. We do not guarantee the restoration of items that were already deteriorated or unsalvageable at the time of assessment.

Limitation of Liability

To the fullest extent permitted by law, the liability of Glen Burnie Water Pros for any claim arising from our services is limited to the actual amount you paid us for that specific service. We are not liable for indirect, incidental, or consequential damages, such as lost rent, lost business profits, or costs of temporary living expenses.

This limitation applies even if we were advised that such damages might occur. You agree that this limitation is a reasonable allocation of risk and a fundamental part of the agreement for us to provide services.

Cancellations and Rescheduling

If you need to cancel or reschedule a confirmed service appointment, you must notify Glen Burnie Water Pros immediately. For non-emergency jobs, cancellations made with insufficient notice may result in a rescheduling fee or a charge for mobilization costs already incurred. Emergency work, which requires immediate deployment of resources, is often subject to different cancellation rules due to the rapid response time.

These specific cancellation rules will be detailed in your emergency service authorization form. We aim to be flexible, but charges cover staff time and equipment deployment.

Intellectual Property

All text, images, logos, and service marks found on this website belong to Glen Burnie Water Pros or our content licensors. This content is protected by copyright and intellectual property laws. You may not copy, reproduce, distribute, or use any content from this site for commercial purposes without our express written permission.

You are welcome to view the site content for your personal, non-commercial use only, such as reading our restoration service descriptions. Any unauthorized use of our intellectual property may result in legal action.

Privacy and Data

Our use of your personal information is governed by a separate Privacy Policy, which is available for review on our website. We collect and use job site photos, moisture mapping reports, and other project data primarily for service documentation.

This material helps us conduct quality control and supports the necessary reviews by your insurance company. By using our website and services, you acknowledge that you have read and accepted the terms outlined in our Privacy Policy regarding the handling of your information and data.

Third Party Links and Tools

Our website may occasionally mention or feature external resources, such as links to supplier sites or helpful consumer information. These links are provided solely for your convenience and information.

Glen Burnie Water Pros does not endorse or control the content or policies of these external sites. You use any third party tools or follow external links entirely at your own discretion and risk. We are not responsible for the privacy practices or content accuracy of any websites or resources outside of our direct control.

Changes to These Terms

Glen Burnie Water Pros may update these Terms and Conditions at any time without advance notice. We will post the revised Terms on this specific page, and we recommend that you check them frequently.

The revised Terms become effective immediately upon posting. By continuing to use our website or services after any changes have been posted, you indicate your acceptance of the revised Terms. If you object to the changes, your only recourse is to stop using our website and services.

Governing Law and Dispute Resolution

These Terms and all service agreements are governed by the laws of Glen Burnie, Maryland. You agree that any legal action or dispute relating to these Terms or our services will be brought exclusively in the courts located in Glen Burnie, Maryland.

Before filing any formal legal action, both parties agree to enter a period of simple, good faith negotiation for thirty days to try and resolve the disagreement. This mandatory negotiation period is designed to save both parties time and legal costs before pursuing litigation.

Contact

If you have questions about these Terms and Conditions or any service agreement, please submit your inquiries in writing by postal mail. We require written correspondence for all legal and formal inquiries related to this document.

Please address your letter to the attention of the Legal Officer at our main office address. Send all written communication to: Glen Burnie Water Pros, 152 Blades Ln # H, Glen Burnie, MD 21060, United States. We will review your questions upon receipt and respond in writing to address your concerns as quickly as possible.

Severability and Entire Agreement

If a court finds that any portion of these Terms is invalid, illegal, or unenforceable, the rest of the Terms will remain in full effect and continue to apply.

The invalid part will be modified to the minimum extent necessary to make it valid and enforceable while retaining the original intent. These Terms and Conditions represent the entire agreement between you and Glen Burnie Water Pros regarding the use of our website and services. This agreement replaces all previous oral or written understandings on these specific topics.

Force Majeure

Glen Burnie Water Pros will not be considered responsible or liable for any delay or failure in performing services caused by events outside of our reasonable control. These events might include severe weather, widespread power outages, government actions, war, acts of terrorism, or labor disruptions.

If such an event occurs, we will notify you promptly and make reasonable efforts to continue the service when conditions allow. Our commitment to your project remains, but timing may be affected by these unforeseen circumstances.

This page provides general information and does not constitute legal advice for your specific situation.