Privacy Policy – Glen Burnie Water Pros

Privacy Policy For Our Water Restoration Company

Who We Are

This policy belongs to Glen Burnie Water Pros, located in Glen Burnie, Maryland. We provide professional property damage restoration services, including water, fire, and mold cleanup. This document explains how we collect, use, and protect the information gathered when you visit our site or contact us. We recognize the need to keep your personal details confidential and secure.

This policy outlines our commitment to responsible data handling within the scope of our business operations in Glen Burnie, Maryland. When you use our services or contact us, you agree to the terms described here. We strive to follow all applicable standards for safeguarding your personal information.

Information We Collect

We collect information that you provide directly, such as your name, address, email, and phone number when you request an estimate. We also collect specific job and property details, including the type and location of the damage. Our team often gathers photos and documentation related to the restoration work for assessment and insurance purposes.

Additionally, we collect device and usage data automatically, such as the type of device you use and how you interact with our website. We use cookies or similar tools to improve site functionality. Sometimes we receive necessary details from insurance agents or other service partners to start a job.

How We Use Information

We use your information primarily to deliver our restoration services and manage scheduling. Data helps us prepare accurate estimates, handle billing, and create proper documentation for insurance claims assistance. We use property details and photos for internal safety reviews and quality control checks on the work performed by our teams.

Usage data assists us in improving our website experience for all users. We may use contact details to provide necessary customer support and updates about your project. Information is also used to prevent fraud and maintain compliance with local legal requirements and regulations related to our industry.

Cookies and Similar Technologies

Cookies are small files stored on your device that help our website recognize you and remember your preferences. We use cookies for basic functions, such as tracking website traffic and understanding which parts of the site are most useful. You have the option to limit or clear cookies through the settings in your web browser, like Chrome or Firefox.

Please note that choosing to disable cookies might change how some features of our site function. For example, certain customized content or quick-loading features may not work as quickly or accurately without these tools. They help ensure a smooth, efficient browsing experience while gathering basic usage statistics.

Sharing and Disclosure

We do not sell your personal information to outside parties. We only share information when necessary to provide our services. We may share details with authorized service partners and subcontractors who perform work on our behalf, but only the minimum data required.

We share necessary documentation with your insurance provider, but only after receiving your permission to do so. Payment processors receive billing details to finalize transactions. We will disclose information if required for safety, to address legal compliance needs, or if we receive a valid legal order or subpoena from authorities.

Data Retention

We keep records for as long as needed to fulfill the purposes described in this policy, including service delivery and follow-up quality checks. Data retention periods vary depending on the type of document. For instance, financial records and tax documents are kept for lengths required by law.

Job documentation and property details are retained for a longer period to support warranties, future structural knowledge, and legal defense needs. We also retain certain technical data for operational and safety reasons, such as accident reports. Once information is no longer needed, we take steps to securely destroy or anonymize it.

Your Choices and Rights

You have the right to access the personal information we hold about you and request updates if anything is inaccurate. You may request the deletion of certain information, although we may be required to keep some records for legal or financial reasons. You can manage your preferences for cookies through your browser settings at any time.

If you wish to limit certain uses of your data or submit a formal request to access or modify your records, please send a written request by postal mail. Address your letter to Glen Burnie Water Pros at 152 Blades Ln # H, Glen Burnie, MD 21060, United States.

Security

We take reasonable steps to protect your personal information from unauthorized access or loss. This includes using technical safeguards like encryption for data transmission and physical protection for paper files at our office. Access to sensitive data is strictly restricted to employees who require it to perform their job duties, and these staff members receive training on proper data handling.

While we work hard to protect your information, no method of electronic storage or transmission over the internet is completely secure. We continuously review and update our security practices to maintain a reasonable level of protection for our clients.

Children’s Privacy

Our services and website are not designed for, or intentionally directed toward, children under the age of thirteen. We do not knowingly collect personal information from minors. Accounts and service requests are intended to be made by adults or authorized representatives who are legally able to enter into contracts for property repair.

If we learn that we have mistakenly received information from a child under thirteen without parental consent, we will take steps to delete that information promptly. We encourage parents and legal guardians to monitor their children’s internet use.

Data Transfers

In providing our services, certain technical data may be processed or stored by our service vendors and technology providers located outside of Glen Burnie, Maryland. This means your information might be transferred to, and maintained on, computers located in other states or jurisdictions.

When we use such outside vendors, we ensure they are reputable and comply with standard industry practices. Glen Burnie Water Pros uses reasonable contractual and technical measures designed to protect the security and confidentiality of your information during any data transfers that take place.

Changes to This Policy

Glen Burnie Water Pros may update or revise this Privacy Policy from time to time. This could happen due to changes in our business practices, technology updates, or new legal requirements. We will post the most current version of the policy on this page, noting the date of the revision at the top of the document.

We recommend checking this page periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes indicates your acknowledgment and acceptance of the revised policy terms.

Contact Us

If you have questions about this Privacy Policy or our data handling practices, please send a letter by postal mail. We do not currently handle formal privacy requests through email or telephone for security reasons. Please direct your correspondence to the attention of the Privacy Officer.

Send all written communication to our main office address: Glen Burnie Water Pros, 152 Blades Ln # H, Glen Burnie, MD 21060, United States. We will review your inquiry and respond to your privacy concerns in writing as quickly as possible upon receipt of your letter.